Monaco is the first revenue engine for startups. The AI native platform replaces legacy CRM and disparate sales point solutions, acting as the all-in-one revenue platform and system of record that builds your TAM, runs outbound, captures every interaction,... Backed by Founders Fund.
About the role
We're looking for a Client Operations hire to own three functions that sit at the center of the customer experience: customer support, client operations, and product operations. This is a unique, high-leverage role - you'll answer the hardest customer questions, execute strategic work on customers' behalf, and act as the connective tissue between EPD, GTM, and the customer.
What they're looking for
- Exceptional written and verbal communication - you can explain a product clearly to a customer and a bug precisely to an engineer
- Strong operational instincts with a track record of building processes where none existed
- High ownership and comfort operating across multiple functions at once - you triage, prioritize, and execute without being told what to do
- Technical enough to work closely with EPD - you can reproduce issues, understand product mechanics deeply, and speak credibly about how things work
- Relentless work ethic and an extremely high bar for quality
- Comfort operating in ambiguity at an early-stage company where processes don't yet exist - and excitement about building the ones that will
More about this role
Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack - CRM, sequencing, call recording, enrichment, pipeline management with one unified system, consolidating 6–10 disconnected tools into a single platform built for the AI era.
We launched publicly in Feb 2026, are already 65 people, and have strong early product-market fit generating millions in ARR within months of launch. You'll have the chance to both scale our core systems and build new features from 0 to 1.
We've raised $85M in our Series B from Founders Fund, Benchmark, and Human Capital, and our founders previously led Brex, Apollo, and Clari.
Come join us if you want to be part of a high autonomy, high pace team reinventing one of the biggest categories in enterprise software.
We're looking for a Client Operations hire to own three functions that sit at the center of the customer experience: customer support, client operations, and product operations. This is a unique, high-leverage role - you'll answer the hardest customer questions, execute strategic work on customers' behalf, and act as the connective tissue between EPD, GTM, and the customer. Today these three functions live in one...
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