Get more work done with AI agents that work side by side with your people. Execute, manage, and operate together on one AI work platform to drive business results. Backed by Insight and Sapphire.
About the role
As a Technical CSM, you’ll go beyond just managing accounts, and become the architect of digital evolution. You will bridge the gap between business goals and technical execution, acting as a strategic consultant for our most ambitious B2B clients. Your core mission is to move customers beyond "tool adoption" and into "business transformation" by consulting on how to power mission critical workflows with monday.com ’s AI platform.
What they're looking for
- 3+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting
- Technical Literacy: You understand how APIs work, how data flows between systems, and how to troubleshoot integration logic
- AI Curiosity: A deep interest in the generative AI landscape and a proven ability to translate AI capabilities into tangible business value
- Change Management DNA: Experience guiding large organizations through software transitions or process overhauls (Transformation Management)
- Executive Presence: Superb communication skills with the ability to establish technical credibility with stakeholders and C-suite executives
- Analytical Mindset: You enjoy using data to segment business books and identify the next "big win" for your clients
More about this role
At monday.com , we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment.
Please note this is a hybrid role in our New York City office.
As a Technical CSM, you’ll go beyond just managing accounts, and become the architect of digital evolution. You will bridge the gap between business goals and technical execution, acting as a strategic consultant for our most ambitious B2B clients. Your core mission is...
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