Get more work done with AI agents that work side by side with your people. Execute, manage, and operate together on one AI work platform to drive business results. Backed by Insight and Sapphire.
About the role
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
What they're looking for
- Ability to learn a product quickly and go genuinely technical with it — this is a baseline expectation, not a stretch goal
- Comfort with ambiguity and a fast-changing environment, you adapt rather than resist
- Strong communication skills - you can explain a technical idea clearly to a non-technical audience and vice versa
- Prior professional experience: You bring technical expertise and customer savvy
More about this role
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
CX at monday.com is evolving. As part of the CX–TT organization, we're looking for a Technical Support Engineer who combines strong product knowledge with deep technical depth and strategic thinking. This individual can resolve what's in front of them while understanding how we increase business value for customers, leading to expansion and retention.
You'll be the primary point of contact for customer product and technical questions, and just as importantly, the person who notices when a customer's need is bigger than the ticket at hand and knows how to bring in supporting teams to deliver the fuller solution.
Own inbound customer interactions end-to-end — effectively understand customer needs, and provide resolution to complex product questions, technical investigations, and product...
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