Boost sales and save on costs with Montonio’s all-in-one checkout solutions. Designed to help SMBs grow with high-converting payments, shipping, and refunds. Backed by Index.
About the role
As a Customer Support Specialist, you'll be the person our Lithuanian and Polish merchants turn to when they need help whether that's troubleshooting an integration, understanding a product, or just figuring out what solution fits them best. It's a role where technical curiosity and people skills matter equally. Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
Montonio is an e-commerce checkout platform, loved by over 8000 merchants in the Baltics, Finland, and Poland. To date, we have raised nearly 19M € from Index Ventures and the people who built Wise, Bolt, and Pipedrive. We aim to be the go-to partner that merchants can rely on to grow their business, one superb checkout experience at a time. 🚀
As a Customer Support Specialist, you'll be the person our Lithuanian and Polish merchants turn to when they need help whether that's troubleshooting an integration, understanding a product, or just figuring out what solution fits them best. It's a role where technical curiosity and people skills matter equally.
You'd be joining a CS team of ~10 people spread across four countries, so there's a real foundation to build on. Good processes, shared knowledge, people who have your back. And since we're still a 60+ person company, there's genuine room to shape how things work, not just follow a playbook. (#start-up 🚀)
Support merchants in Lithuanian and Polish via phone, email, and web tools
Consult merchants on best implementation practices and help them get the most out of Montonio
Answer product questions from potential clients and help them...
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