Mural Health's patient-first participant platform is designed to make trials easier for patients and their caregivers, and more successful for stakeholders. Backed by Bessemer.
About the role
This isn't a traditional account management position. Yes, you'll own the health and growth of our customer relationships. But your broader mission is to make Mural Health indispensable to the organizations running the world's most complex clinical trials. As Director of Customer Success, you'll build and lead a team that partners with our largest, most strategic customers, ensuring they realize the full value of the Mural Health platform.
What they're looking for
- Experience leading Customer Success, Account Management, or similar customer-facing teams within a SaaS or technology environment
- Proven track record managing relationships with large, complex enterprise customers, including executive stakeholders
- Demonstrated success building and scaling teams, including hiring, coaching, and developing managers or individual contributors
- Experience designing and implementing customer success processes, playbooks, or operating models
- Strong analytical skills, with the ability to translate account data into retention and growth strategy
- Experience partnering cross-functionally with Product, Sales, and Support to improve the customer experience
More about this role
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Director of Customer Success.
This isn't a traditional account management position. Yes, you'll own the health and growth of our customer relationships. But your broader mission is to make Mural Health indispensable to the organizations running the world's most complex clinical trials. As Director of Customer Success, you'll build and lead a team that partners with our largest, most strategic customers, ensuring they realize the full value of the Mural Health platform. You'll serve as the executive-level relationship owner for our top accounts, drive the processes that let Customer Success scale without losing its personal touch, and be a key voice in shaping how Mural Health grows.
Within your first year, you will have: Built and led a high-performing Customer Success team with clear structure, goals, and growth paths. Strengthened relationships with Mural Health's largest and most strategic customers,...
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