Discover Nabis, the leading licensed cannabis marketplace and distribution platform. With the largest portfolio of cannabis brands, Nabis offers fast fulfillment, comprehensive warehousing, and advanced analytics. Streamline your cannabis distribution and... Backed by Y Combinator.
About the role
We are looking for a Customer Success Manager to join our growing CX team as our first dedicated retention hire — supporting the Phase 1 launch of this function with a dedicated portfolio of roughly 25 New York brand partners, spanning a mix of enterprise, mid-size, and emerging brands. You're introduced to your accounts at the same time as their Brand Account Manager, working the relationship from day one; full account ownership transfers to you once each partner ships its first order on the platform.
What they're looking for
- 3+ years of experience in customer success, account management, or B2B relationship management within a SaaS, logistics, distribution, or marketplace environment
- Demonstrated track record of owning a retention metric — ideally GMV or revenue-based — within a B2B account management or customer success role
- Strong written and verbal communication skills in English, with the ability to lead business reviews, deliver platform guidance, and navigate difficult conversations with confidence and empathy
- Proficiency with CRM and customer success platforms (Salesforce, HubSpot, Gainsight, Zendesk, or similar), comfortable learning new tools quickly
- Solid understanding of order management, fulfillment workflows, and basic billing and invoicing processes
- Ability to work independently in a fully remote environment with reliable internet connectivity, strong organizational skills, and the ability to manage a high-volume portfolio without loss of quality
More about this role
Remote within New York City or New York State | Full-Time
Nabis is the #1 Licensed Cannabis Wholesale Platform in the world, operating the largest portfolio of cannabis brands across California and New York. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. Our New York brand portfolio is growing quickly — enough that we're making this our first dedicated Customer Success hire in the market, built specifically to keep pace with that momentum. Backed by Y Combinator and prominent investors including DoorDash co-founder Stanley Tang and Gmail creator Paul Buchheit, Nabis is scaling the cannabis supply chain with technology — and we're just getting started.
We are looking for a Customer Success Manager to join our growing CX team as our first dedicated retention hire — supporting the Phase 1 launch of this function with a dedicated portfolio of roughly 25 New York brand partners, spanning a mix of enterprise, mid-size, and emerging brands. You're introduced to your accounts at the same time as their Brand Account Manager, working the relationship from day one; full account ownership transfers to you once each partner ships its first...
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