Nametag is the first secure solution for self-service password and MFA resets. Learn more: getnametag.com. Backed by Glasswing Ventures.
About the role
We’re hiring a Technical Customer Engineer to serve as the technical escalation point for customer-reported issues. This is an engineering-adjacent role focused on diagnosing complex integration problems, scripting and prototyping solutions, and collaborating directly with our core engineering team to drive fixes into production.
What they're looking for
- 2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles
- Client facing experience - ability to communicate clearly and empathetically with both technical and non-technical stakeholders
- Strong debugging skills across APIs, backend integrations, or authentication workflows
- Comfort writing lightweight scripts or tools to diagnose and unblock issues
- Familiarity with IAM platforms such as Okta, Microsoft Entra, Duo, or similar
More about this role
Team: Customer Success / Engineering
Mindset: Do you like writing code to solve customer problems? Read on.
Nametag is a category leader in identity verification, security, and account protection. We are building a world-class, remote-first team where engineers thrive in both technical depth and customer engagement. We value intellectual curiosity, collaboration, and a strong sense of responsibility in protecting enterprise security.
We’re hiring a Technical Customer Engineer to serve as the technical escalation point for customer-reported issues. This is an engineering-adjacent role focused on diagnosing complex integration problems, scripting and prototyping solutions, and collaborating directly with our core engineering team to drive fixes into production.
This role is ideal for someone who enjoys debugging, writing lightweight code, and working closely with customers to unblock them quickly. This goes beyond ticket processing - it’s hands-on technical problem solving with real ownership.
- Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments.
- Debug in the wild - inspecting API payloads, webhook logs,...
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