Narmi helps community banks and credit unions launch modern digital banking, account opening, instant payments, and fraud prevention. See it live — request a demo. Backed by NEA and Techstars.
About the role
We're looking for a customer-obsessed, detail-orientated Technical Customer Support Associate to help us deliver best-in-class support to our growing customer base. Customers are the lifeblood of Narmi, and our team is filled with colleagues looking to delight customers throughout the Narmi customer journey. Our team puts Service at the heart of everything we do.
What they're looking for
- Communicate with customers to efficiently resolve questions and issues
- Conduct troubleshooting to investigate or recreate technical inquiries
- Act as a subject matter expert for Narmi products, providing information and empowering customers with available self-service tools
- Understand financial institution staff and end user needs to offer best-in-class guidance and support to maximize user experience, platform adoption and value
- Identify and advocate for opportunities to improve the customer support and product experience
- Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences
More about this role
About Us
Narmi is how community financial institutions unlock the very latest capabilities in digital banking, account opening, and lending so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the U.S. The results speak for themselves: our customers have grown deposits, revenue, and customer satisfaction, with one of the first institutions powered by Narmi recognized by Bankrate and NerdWallet for delivering the #1 digital banking experience in the country.
We're looking for a customer-obsessed, detail-orientated Technical Customer Support Associate to help us deliver best-in-class support to our growing customer base.
Customers are the lifeblood of Narmi, and our team is filled with colleagues looking to delight customers throughout the Narmi customer journey. Our team puts Service at the heart of everything we do.
This is an external-facing role which will communicate directly with customers and collaborate regularly within our internal Delivery, CS, Engineering and Product teams. This...
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