The sky's not the limit at Nearmap For more than 30 years, itel has been the trusted source of certainty in property insurance. Carriers rely on itel for verified materials pricing and independent materials analysis. Backed by Space Capital.
About the role
The Account Manager owns the relationship with a portfolio of insurance customers already live on itel solutions. You learn how each carrier actually works, find where their claims process loses time or money, and show them how itel closes that gap.
What they're looking for
- Five or more years in account management, customer success, or sales, ideally in a data or software business
- Property and casualty (P&C) insurance experience, particularly claims, restoration, or building materials
- A track record of growing usage or revenue inside an existing book of business
- Confidence building relationships from frontline users up to the executive suite
- Strong written and verbal communication, and genuine comfort on the phone
- Ability to manage competing priorities without losing the detail
More about this role
The Account Manager owns the relationship with a portfolio of insurance customers already live on itel solutions. You learn how each carrier actually works, find where their claims process loses time or money, and show them how itel closes that gap.
This is an adoption and growth role, not a support queue. You build relationships across every layer of the customer organization, from desk adjusters through to claims leadership, and with the third parties in their workflow. Everyone stays aligned on the outcomes the account signed up for.
You partner internally with Sales, Customer Experience, Operations, Finance, and Executive Management, plus the wider Nearmap go-to-market team as insurance customers adopt across both portfolios.
- Act as the primary point of contact for an assigned portfolio of live accounts.
- Meet with customers on a regular cadence to understand their priorities, pressures, and plans.
- Build relationships at multiple levels: adjusters, examiners, claims managers, procurement, and executive sponsors.
- Prioritize, escalate, and oversee customer issues through to resolution.
- Log every touchpoint in the CRM so account history stays complete and accurate.
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