Obtén tu crédito Nelo en minutos y compra en tus tiendas favoritas. Paga servicios, recargas y compras en quincenas desde tu celular. Backed by Homebrew.
About the role
We’re looking for a Customer Experience Agent who can operate at a high level of autonomy, judgment, and analytical thinking. This is not an entry-level position. At Nelo, all agents are expected to think like Tier 3 support from day one. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2-4 years of experience in customer support or fintech/marketplace environments in high-concurrency channels like WhatsApp
- Familiarity with dashboards or ticketing tagging systems
- You’re not just reactive, you anticipate problems, ask smart questions, and solve with judgment
- You’re highly analytical: you enjoy problem-solving, logic, and going one level deeper
- You’re data curious: maybe you don’t write SQL yet, but you’re eager to learn
- You write clearly and concisely, and you adapt your tone to the context
More about this role
Nelo is a leading fintech in Mexico reimagining credit to expand consumer buying power. Founded in 2019 by former Uber international growth team leads Kyle Miller and Stephen Hebson, Nelo offers credit cards, BNPL loans, bill payments, and its own marketplace — all under one app — designed from first principles for a mobile-first, real-time payments world.
With $100M in annual revenue, $1B in annualized GMV, and $140M+ raised in equity and debt, Nelo is one of the most capital-efficient consumer fintech companies in Latin America. The company is profitable — positive operating profit in both 2024 and 2025. It runs lean and technical: 60 employees, 8 engineers, with AI driving underwriting, collections, and operations.
HQ: Mexico City, Mexico; commercial and people operations in New York City
Founded: 2019
Team size: 60 FTEs
Website: nelo.mx
Stage: Post-Series A; $100M credit facility (Victory Park Capital, 2022); profitable
Be your best selves: ambition, hard work, intellectual curiosity
Everyone is an owner: all employees receive equity including customer support; 10-year option expiration; equity refreshers
Customer first: product decisions grounded in customer benefit
Open and...
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