About Nerdio Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs... Backed by General Atlantic.
About the role
As a Senior Customer Account Manager, you own the full post-sale relationship for a book of Enterprise accounts — driving value realization, account health, and renewals while proactively surfacing expansion opportunities. You are the customer’s primary point of contact from the moment a deal closes through onboarding, ongoing value delivery, expansion, and renewal, and net revenue retention across your portfolio is the clearest signal of how well you’re doing that.
What they're looking for
- Own the strategic customer relationship post-sale. Serve as the primary post-sale customer touchpoint for Enterprise accounts, focused on outcomes, relationship health, and business alignment
- Drive onboarding and adoption. Build and align on an onboarding plan with the customer and internal teams (Technical Account Managers, Account Executives, Solutions Engineers, and Training) so accounts see value quickly
- Lead Executive Business Reviews. Deliver EBRs that connect progress to goals, align on roadmap, and keep the right stakeholders engaged on a regular cadence
- Monitor account health. Use data driven insights and engagement signals to flag risk or satisfaction gaps before they escalate, and coordinate mitigation
- Surface and route expansion opportunities. Identify qualified upsell and cross-sell opportunities and collaborate with the Account Executive, growing the value of your book over time
- Lead the commercial renewal motion. Validate value early, partner with Account Executives on expansion plays, and own the process through signatures
More about this role
About the role
As a Senior Customer Account Manager, you own the full post-sale relationship for a book of Enterprise accounts — driving value realization, account health, and renewals while proactively surfacing expansion opportunities. You are the customer’s primary point of contact from the moment a deal closes through onboarding, ongoing value delivery, expansion, and renewal, and net revenue retention across your portfolio is the clearest signal of how well you’re doing that.
What you'll do
- Own the strategic customer relationship post-sale. Serve as the primary post-sale customer touchpoint for Enterprise accounts, focused on outcomes, relationship health, and business alignment.
- Drive onboarding and adoption. Build and align on an onboarding plan with the customer and internal teams (Technical Account Managers, Account Executives, Solutions Engineers, and Training) so accounts see value quickly.
- Lead Executive Business Reviews. Deliver EBRs that connect progress to goals, align on roadmap, and keep the right stakeholders engaged on a regular cadence.
- Monitor account health. Use data driven insights and engagement signals to flag risk or satisfaction gaps before they...
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