About Nerdio At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. Backed by General Atlantic.
About the role
We are hiring a Team Lead to guide our Internal Support Engineers and help scale the operational excellence of our Internal Support Team. This role is ideal for someone who has grown up through the IT support ranks, knows what "good" looks like on a ticket queue, and is ready to take ownership of team performance, employee development, and process maturity — while still staying hands-on with the Microsoft cloud stack the team supports.
What they're looking for
- 7+ years of experience in IT support, systems administration, or a related technical role, including prior experience leading, mentoring, or managing a support team
- Deep hands-on experience with Microsoft Entra ID — user/group management, Conditional Access, MFA, and hybrid identity
- Strong working knowledge of on-premises Active Directory and Entra Connect Sync (or equivalent AD sync tooling)
- Solid experience administering Microsoft Intune — device enrollment, compliance policies, configuration profiles, and app management
- Experience administering Microsoft 365 workloads (Exchange Online, Teams, SharePoint, OneDrive)
- Demonstrated ability to manage ticket queues/SLAs and drive service-desk performance improvements
More about this role
We are hiring a Team Lead to guide our Internal Support Engineers and help scale the operational excellence of our Internal Support Team. This role is ideal for someone who has grown up through the IT support ranks, knows what "good" looks like on a ticket queue, and is ready to take ownership of team performance, employee development, and process maturity — while still staying hands-on with the Microsoft cloud stack the team supports.
You will manage a small, tight-knit group of Internal Support Engineers across a remote-first, globally distributed environment. You'll balance people leadership (coaching, performance, scheduling, escalation ownership) with technical leadership (setting standards, reviewing complex issues, driving process and tooling improvements). This is a working lead role — you'll still get into the weeds on Entra ID, Intune, and M365 when it matters, but your primary measure of success is the output and growth of your team.
Team Leadership & People Management
- Directly manage a team of Internal Support Engineers, including workload distribution, coverage planning, and shift/timezone coordination across a globally distributed workforce
- Conduct 1:1s,...
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