Watch Netflix movies & TV shows online or stream right to your smart TV, game console, PC, Mac, mobile, tablet and more. Backed by IVP and Redpoint.
About the role
This is part strategist, part librarian. You'll own the governance model, content standards, taxonomy, and indexing for Talent's knowledge estate, on the NKP and off, and you'll shape the longer-term strategy for how that knowledge supports the company at scale. Day-to-day, that means balancing hands-on knowledge operations (structure, tagging, findability) with the strategic work of defining how governance should function across Talent.
What they're looking for
- 8+ years in knowledge management, content strategy, information architecture, or HR/People Ops enablement, including time owning strategy rather than only executing it
- Experience building or running content governance in a federated org where you don't hold authority over the teams producing the content
- Experience building or leading a team, or standing up a new function from scratch
- A product-minded, metrics-driven approach, using search analytics, deflection, CSAT, and similar signals to drive content decisions
- Comfort with ambiguity, since this function isn't built yet and you'll be building much of it
- Experience making content AI-ready, or a track record adapting knowledge for new search and automation tools
More about this role
At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
Across Talent, content ownership is scattered: GBPs (Global Business Practices, which are our centers of excellence) each own their own employee-facing content, and Employee Services owns their own FAQs and work instructions. Much of it lives on the Netflix Knowledge Platform (NKP), the system that hosts these sites, including the Netflix Resource Center (NRC), Talent's employee-facing intranet, with more business lines migrating over time. But the NKP doesn't belong to Talent, and a growing stack of system documentation lives outside it entirely. This role governs all of it, on the NKP and off, while our technology partner team owns the platform itself.
This is a founding role. You'd be the first to own knowledge governance for Talent, with a genuine greenfield to shape: building the shared taxonomy, the review...
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