Secure and accelerate your cloud, data, and AI everywhere. Achieve unified visibility, advanced SASE & SSE protection, and optimized performance. Backed by Accel, Lightspeed and ICONIQ.
About the role
We are looking for an IT Support Analyst who leads with AI — someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works. You will be the primary hands-on technologist on our St. Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service.
What they're looking for
- Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them
- AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way — and you've built something with them, even if small
- Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others
- Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it. You pick it up
- Hands-on IT experience: You’ve spent time in a Service Desk support role— we want to see that you've solved real technology problems for real people
More about this role
Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.
At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.
Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram .
We are looking for an IT Support Analyst who leads with AI — someone who doesn't just use AI...
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