The only AI agent purpose-built for complex service operations. Prevent failures before they reach customers with AI-guided troubleshooting, predictive recommendations, and knowledge preservation. Backed by Battery.
About the role
We are looking for a highly skilled Solution Architect with deep expertise in Salesforce or ServiceNow ecosystems , combined with strong experience in AI/GenAI implementations . This role will focus on designing and delivering enterprise-grade solutions leveraging LLMs, RAG architectures, NLP, and AI integrations for Field Service and Customer Service workflows.
What they're looking for
- 8–15+ years of experience in solution architecture / enterprise systems
- Strong hands-on experience with Salesforce (Service Cloud / Field Service) or ServiceNow (ITSM / CSM / FSM)
- Proven experience in AI/GenAI implementations (LLMs, RAG, NLP, semantic search)
- Experience integrating AI solutions with enterprise platforms via APIs and microservices
- Solid understanding of cloud platforms (AWS/Azure/GCP) and distributed systems
- Experience with data pipelines, vector databases, embeddings, and retrieval systems
More about this role
Company: Neuron7.ai
We are looking for a highly skilled Solution Architect with deep expertise in Salesforce or ServiceNow ecosystems , combined with strong experience in AI/GenAI implementations . This role will focus on designing and delivering enterprise-grade solutions leveraging LLMs, RAG architectures, NLP, and AI integrations for Field Service and Customer Service workflows.
- Design end-to-end solution architectures integrating AI/GenAI capabilities into Salesforce / ServiceNow platforms
- Lead implementation of RAG pipelines , LLM-based workflows, and NLP-driven automation
- Architect scalable integrations using APIs, middleware, and event-driven systems
- Define and implement AI guardrails , governance, and responsible AI practices
- Work with MCP protocols, tool orchestration, and agent-based systems
- Collaborate with Product, Engineering, and Customer teams to deliver enterprise solutions
- Drive solution design workshops, customer demos, and technical discovery sessions
- Ensure performance, scalability, security, and reliability of deployed solutions
- 8–15+ years of experience in solution architecture / enterprise systems
- Strong hands-on experience with...
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