We build and deploy AI agents that manage prospecting, qualification, CRM hygiene, forecasting, lead routing, revenue recovery, and all the complex revenue work in between, on autopilot. Backed by Y Combinator.
About the role
We are looking for a dedicated and detail-oriented IT Operations Specialist to run day-to-day IT operations at Nex. Based in our San Jose office (hybrid), you’ll own device lifecycle management, workspace networking, and access provisioning, while also providing remote support to our Hong Kong office. You will play a critical part in keeping employees productive, secure, and equipped with reliable technology as we scale.
What they're looking for
- 2–5 years of experience in IT support, IT operations, or systems administration
- Hands-on experience with device management (e.g., MDM tools such as Jamf, Intune, or similar)
- Working knowledge of corporate account and productivity platforms (e.g., Google Workspace admin console)
- Familiarity with core networking concepts (Wi-Fi, VPN, firewalls) and videoconferencing hardware/software (e.g., Zoom Rooms)
- Experience with endpoint security tools (anti-virus/EDR) and basic access-control administration (e.g., 2FA)
- Strong troubleshooting skills and a service-oriented approach to internal IT support
More about this role
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore Have Fun and Is Motion Gaming Back? , as they offer a deeper look into our culture, values, and explain how our...
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