About the role
The Simplified Chinese Player Support Specialist is responsible for addressing escalated T2 tickets and making decisions on disputed accounts. This specialized role focuses on delivering native-level Simplified Chinese language support, serving as a dedicated resource for Simplified Chinese-speaking MapleStory players and ensuring culturally informed, accurate communication.
What they're looking for
- 1+ year of game industry Player Support experience (required)
- 1 + year of handling escalated tickets (T2 and above)
- Native-level fluency in Simplified Chinese with strong English proficiency (required)
- Good communication skills
- Excellent writing skills
- Good typing skills
More about this role
Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team’s outstanding free-to-play expertise and live game support to every decision, every day.
But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great Place to Work certification for 6 years running!
We’re looking to expand our team with passionate individuals who want to learn,...
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