Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before... Backed by Index.
About the role
You will be embedded with customer IT leadership as a working partner, helping them identify, design, and deliver operational improvements that provide quantifiable outcomes. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5-8+ years in IT operations, IT service management, IT strategy, or related enterprise IT leadership roles
- Demonstrated expertise in IT operating models, process redesign, and organisational change management
- Track record of leading cross-functional initiatives and securing buy-in from IT executives and business stakeholders
- Ability to translate between technical IT language and business outcomes
- Experience with IT service delivery transformation or enterprise software platforms
- Strong problem-solving and systems-thinking skills, ability to map complex dependencies and workflows
More about this role
The DEXOps Architect is a new strategic role within the customer success function responsible for transforming how enterprises operate their IT infrastructure by embedding the concepts of DEXOps into their core operational workflows. DEXOps Architect focuses on customer processes and how the platform becomes the connective tissue
You will be embedded with customer IT leadership as a working partner, helping them identify, design, and deliver operational improvements that provide quantifiable outcomes.
Primary Responsibilities
Continuously scan assigned accounts for workflows that are key to the customer's operations. Partner with customer IT leadership to redesign these workflows with DEXOps as the foundation:
- Identify embedded workflows that drive real operational change
- Conduct discovery sessions to understand customer processes, pain points, and dependencies
- Design workflow transformations that complement how the customer operates IT
- Drive implementation and change management to ensure adoption and operational improvements
- Secure executive sponsorship and named ownership for each workflow
Facilitate structured quarterly conversations with customer stakeholders to...
Browse similar: Startup jobs · Boston