Backed by a16z, Kleiner Perkins and Lightspeed.
About the role
As an Early Career / New Grad Customer Support Engineer at Nexthop AI, you will be on the front lines of supporting cutting-edge AI networking infrastructure. You will work side-by-side with seasoned hardware, and software engineers, gaining hands-on experience in complex data center environments.
What they're looking for
- Technical Support & Case Management: Assist customers in diagnosing and resolving technical issues across communication channels in a timely, empathetic, and professional manner
- Guided Troubleshooting: Diagnose network performance, configuration, and connectivity issues across dynamic customer environments with mentorship from senior engineers
- Cross-Functional Collaboration: Partner with Software and Hardware Engineering teams to reproduce technical issues in lab environments, propose workarounds, and verify bug fixes
- Product Mastery: Continuously develop deep domain knowledge in Nexthop AI's product offerings, cloud networking stack, and customer usage patterns
- Documentation & KB Creation: Maintain detailed documentation of customer issues, create internal troubleshooting guides, and contribute to knowledge base articles
- 24/7 Operations & On-Call: Participate in a scheduled on-call rotation (following comprehensive onboarding and training) to ensure high-availability support coverage
More about this role
Nexthop AI is a team of industry-leading professionals with deep hardware and software expertise spanning silicon, systems, network operations, and cloud development, dedicated to building innovative, bleeding-edge solutions for large-scale AI deployments. Our team culture thrives on collaboration, creativity, and fun while delivering foundational technologies for next-generation AI infrastructure.
Role Summary
As an Early Career / New Grad Customer Support Engineer at Nexthop AI, you will be on the front lines of supporting cutting-edge AI networking infrastructure. You will work side-by-side with seasoned hardware, and software engineers, gaining hands-on experience in complex data center environments. This role is designed for ambitious graduates with a strong foundation in networking and computer science who are eager to accelerate their technical growth, solve challenging system-level problems, and deliver outstanding customer experiences .
Job Responsibilities
- Technical Support & Case Management: Assist customers in diagnosing and resolving technical issues across communication channels in a timely, empathetic, and professional manner.
- Guided Troubleshooting: Diagnose...
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