Backed by NEA.
About the role
You would be joining Nitra at a critical stage of growth as we scale through Series B and build the foundation for the next phase of the company. We’re looking for a Customer Success Lead to lead and develop a high-performing team of Customer Success Managers serving Nitra’s SMB and mid-market healthcare customers. The first priority of this role is to lead a high-velocity team responsible for customer utilization, retention, and expansion across Nitra’s fintech, marketplace, and AI software products.
What they're looking for
- You would be joining Nitra at a critical stage of growth as we scale through Series B and build the foundation for the next phase of the company
- Experience supporting high-velocity SMB/MM customer segments and/or healthcare environments is strongly preferred
- 7+ years of total work experience, including meaningful experience in Customer Success, Account Management, or post-sale roles within high-growth technology companies
- A track record of success in high-performance SMB and/or mid-market environments, first as a strong individual contributor and later as a frontline people leader
- Experience leading and developing high-performing customer-facing teams in fast-paced environments
- Demonstrated ability to own commercials, including renewals, expansion, pricing discussions, and customer negotiations
More about this role
Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.
We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.
We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.
If you want comfort, this isn’t the place.
If you want impact, ownership, and the chance to help build a generational fintech company,...
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