Backed by Insight.
About the role
Provide integration support to English and Spanish-speaking customers, helping them successfully integrate NMI's payment solutions Work with the customer to ensure they achieve the functionality required, ensuring that the software does all they need it to and that it flows as it should
What they're looking for
- Customer centric approach with excellent customer service skills
- Professional fluency in both Spanish and English, with the ability to communicate technical information clearly and confidently in both written and spoken formats
- Ability to prioritize your own workload and to identify high priority tasks
- Ability to give technical explanations to customers with varying levels of technical knowledge, adapting your communication style
- Experience of coding in Objective-C (or a willingness to learn)
- Experience of coding in at least one of the following languages:
More about this role
We are looking for a bilingual Spanish/English Technical Integration Support Analyst to provide first-class technical support to customers integrating NMI's software products into their own. You will support customers in both English and Spanish, helping their developers successfully integrate NMI's payment solutions. NMI offers a number of APIs and SDKs which connect customers’ point of sale (POS), mobile POS (mPOS), or e-commerce solutions to all of the major banks, acquirers, and processors. The customers’ developers will integrate these solutions themselves. The Integration team is the first point of contact for our new customers’ developers if they come across anything that they are not sure of, helping them through the process until they go live.
NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs,...
Browse similar: Startup jobs · Remote jobs