Nomad Digital is a global provider of passenger and fleet management end-to-end solutions to the rail industry. Backed by Space Capital.
About the role
We're currently recruiting for a Regional Team Lead for our fast-paced, innovative, Operations and Maintenance division. As Regional Team Lead, you will be responsible for delivering world-class service to Nomad’s customers by ensuring the stability, reliability, and continued success of Nomad’s flagship networking solutions. You will lead a regional team of Service Desk Engineers, guiding them in the timely, accurate, and customer-focused resolution of incidents and service requests.
What they're looking for
- ITIL v4 Foundation or higher
- Proficiency in standard MS Office Suite (Word, Excel, PowerPoint, SharePoint)
- Knowledge of ITSM tooling (E.G. ServiceNow, JIRA)
- Understanding of Data Visualisation Tools (E.G. PowerBi, Tableau)
- Travel Required: Minimal
More about this role
Overview
We're currently recruiting for a Regional Team Lead for our fast-paced, innovative, Operations and Maintenance division. As Regional Team Lead, you will be responsible for delivering world-class service to Nomad’s customers by ensuring the stability, reliability, and continued success of Nomad’s flagship networking solutions. You will lead a regional team of Service Desk Engineers, guiding them in the timely, accurate, and customer-focused resolution of incidents and service requests.
Using KPIs and SLAs as core performance measures, you will drive operational excellence across your region, embedding ITIL best practices to strengthen Incident, Change, and Problem Management processes. You will take full ownership of RCA administration and the ongoing reduction of major incidents—both within your region and collaboratively across the wider Service Desk.
Your responsibilities include producing high-quality customer service management reporting, coordinating and holding CAB meetings, and performing regular quality checks to maintain high operational standards. You will coach, mentor, and develop your team, driving individual and collective performance to create a...
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