AI agents that dial, sequence, follow up, and prep deals alongside your reps. 1,800+ revenue teams run outbound, inbound, and deal management on Nooks. Backed by Kleiner Perkins.
About the role
We’re hiring a Manager of Customer Success to lead a growing Commercial team. Commercial is our fastest-expanding segment by net dollar retention, with substantial opportunity to bring new teams and products into existing accounts. You’ll initially lead a group of existing CSMs and be responsible for hiring the remainder of the team. You’ll combine hands-on coaching with building and improving the playbooks and workflows that help CSMs capture customer value and turn it into retention and expansion.
What they're looking for
- 5+ years in B2B SaaS Customer Success, including at least 2 years of people management
- Experience running Commercial or mid-market deal cycles, including renewal negotiations and expansion conversations for accounts worth $100K annually
- A record of delivering team retention and expansion results, with strong judgment around account risk, forecasting, and commercial opportunities
- Demonstrated ability to build executive relationships and coach multithreading across functions and organizational levels
- Strong product fluency and analytical judgment. You can connect customer goals, usage data, and business results, and coach CSMs to use that evidence in commercial conversations
- Experience leading customer change management when adoption or results fall short, including securing leadership support for changes in team behavior
More about this role
Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach . Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.
Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.
We’re hiring a Manager of Customer Success to lead a growing Commercial team. Commercial is our fastest-expanding segment by net dollar retention, with substantial opportunity to bring new teams and products into existing accounts.
You’ll initially lead a group of existing CSMs and be responsible for hiring the remainder of the team. You’ll combine hands-on coaching with building and improving the playbooks and workflows...
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