Backed by GTMfund.
About the role
You'll be the technical arm supporting Northbeam's existing business and the day-to-day technical counterpart to Customer Performance. Where Customer Performance owns the customer relationship and performance strategy, you'll own the technical health underneath it: configuration, data quality, tracking, integrations, and the pipelines that keep customer data flowing. You'll proactively identify risk, diagnose issues, solve what you can directly, and coordinate escalations through Support and Solutions Engineering.
What they're looking for
- Experience in a technical, post-sale customer-facing role (Technical Account Manager, Technical Customer Success Manager, Solutions Engineer, Implementation Engineer, Support Engineer, or similar)
- Strong troubleshooting and root-cause analysis skills, with the ability to move from a customer symptom to a clear technical diagnosis and path forward
- Technical fluency across data flows, integrations, APIs, web tracking, ecommerce infrastructure, and the pipelines that move and transform customer data
- Comfort using logs, queries, APIs, dashboards, and lightweight scripts to investigate issues, validate data, and test assumptions
- Ability to manage technical health across a portfolio of customers, prioritize by severity and business impact, and stay organized through multiple active investigations
- Clear written and verbal communication, especially the ability to explain technical findings, tradeoffs, risks, and next steps to both technical and non-technical audiences
More about this role
Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth. Machine learning has been at the heart of Northbeam since day one: our full suite of measurement, spanning multi-touch attribution, MMM+, and incrementality, is built on it, along with laser-accurate first-party data. Now we're taking that foundation further, using AI to help brands operationalize their data and turn Northbeam insights into automated decisions.
We're experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you'll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We'd love for you to be part of our journey.
We're a remote-friendly company with physical offices in San Francisco and Los Angeles.
Northbeam builds...
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