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Customer Success Lead

Notable · Chicago, IL · Remote

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About Notable

Notable's AI agents automate patient access, revenue cycle, and care operations. Healthcare teams get more time for patients, less time on admin work. Backed by Greylock and ICONIQ.

About the role

We are on a mission to improve the lives of patients, staff, and clinicians - to improve healthcare for humanity. This isn't just a lofty goal - it's something we're achieving every single day. When you join Notable, you become part of a force actively transforming healthcare. Our aim to impact 100 million patients isn't just a number; it's a commitment to creating meaningful change on a massive scale.

What they're looking for

  • 7+ years of experience in customer success, implementation, consulting, or equivalent roles within healthcare or healthcare technology
  • Proven experience partnering with and influencing C-suite and senior healthcare executives
  • Strong understanding of healthcare operations, healthcare IT systems, and enterprise workflow or automation platforms
  • Demonstrated ability to own complex accounts with accountability for outcomes, not just relationships
  • Exceptional communication skills, with the ability to synthesize complexity into clear executive-level narratives and action plans
  • Highly organized, strategic, and comfortable leading cross-functional teams without direct authority
More about this role

Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and payers use Notable to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff.

We are on a mission to improve the lives of patients, staff, and clinicians - to improve healthcare for humanity. This isn't just a lofty goal - it's something we're achieving every single day. When you join Notable, you become part of a force actively transforming healthcare. Our aim to impact 100 million patients isn't just a number; it's a commitment to creating meaningful change on a massive scale.

Therefore, our culture is purposeful in pursuit of this mission. We believe our culture gives each person the opportunity to do the best work of their lives, work with the best teammates, and have fun achieving great things together.

As a Customer Success Lead (CSL) for strategic accounts at Notable Health, you are the accountable owner of customer outcomes across some of our most complex and high-impact healthcare partnerships. You will lead the post-sale relationship...

Read the full posting on Notable's site ↗

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