The story of its last-minute pivot and epic comeback. Backed by First Round.
About the role
Notion is growing rapidly and shipping new features and product improvements at a high rate to meet the needs of our customers. The User Operations team is a function of the Customer Experience (CX) team maintaining clear lines of communication between customers and Product, ensuring customers get the most out of Notion and that their feedback is integrated into the product development process.
What they're looking for
- 3-5 years experience in customer support operations, product operations, technical support, customer experience, or related field
- Demonstrated experience leveraging AI to streamline cross-functional programs or processes
- Experience working directly with engineers, product managers, or other technical roles as well as CX or customer-facing roles
- Demonstrated experience solving ambiguous problems and using data to build consensus
- Previous responsibility tracking and analyzing key operational metrics to ensure KPIs/service goals are met
More about this role
Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
Notion is growing rapidly and shipping new features and product improvements at a high rate to meet the needs of our customers.
The User Operations team is a function of the Customer Experience (CX) team maintaining clear lines of communication between customers and Product, ensuring customers get the most out of Notion and that their feedback is integrated...
Browse similar: Startup jobs · Remote jobs · San Francisco Bay Area