Backed by South Park Commons.
About the role
As an Implementation Lead , you’ll own the critical first experience our customers have with Noto. You’ll work directly with tutoring centers, music schools, and academies to onboard their data, configure their systems, and train their teams—ensuring they go live quickly and successfully. This role sits at the intersection of operations, customer success, and product, and is essential to scaling Noto’s growth.
What they're looking for
- 1-4 years of experience in Customer Success, Implementation, Project Management or similar roles
- Experience working at a startup or in fast-paced, ambiguous environments (bonus if early-stage)
- Strong problem-solving and organizational skills—you can bring structure to messy problems
- Comfortable working with data (Excel/Google Sheets, SQL is a plus)
- Excellent communication skills—you can clearly explain complex workflows to non-technical users
- High ownership mindset—you take initiative and see things through end-to-end
More about this role
Noto is building the AI-native operating system for after-school businesses — tutoring centers, music schools, sports academies. There are 180,000 of them across the U.S., and most still run on spreadsheets and legacy tools. We're replacing all of it with one modern platform.
We're founded by two technical founders — AJ Ding (CEO) and Steve Wang (CTO) — based in NYC, and backed by a $3.8M seed from Base10 Partners and South Park Commons. Revenue and team size have both doubled in the last two months.
We're a small team of builders who care about craft, our users, and the small-business owners we serve. Come build with us!
(The team at karaoke with one of our favorite customers)
AJ Ding (CEO) - Second-time founder and previously built an AI recruiting company . He was a machine learning engineer and data scientist at Quora, Lyft, & Meta. He studied Statistics at Yale and most importantly, he comes from a family of small business owners.
Steve Wang (CTO) - Former Head of Engineering at Nitra (a16z backed vertical SaaS). He's worked in data science and engineering at Lyft. He studied math at Harvard, and his family is from Canada.
4 days in-office (Herald Square)
1 day remote per...
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