Nous Research is a decentralized AI startup that focuses on developing open-source, human-centric artificial intelligence models and tools. Backed by Delphi Ventures.
About the role
Nous is building at the frontier of agentic AI, and we’re looking for a Support Engineer to own the critical interface between our users and the systems behind that work. You’ll solve issues hands-on, drive fixes with engineers, and build the tooling, automation, and feedback loops that help support scale with a fast-moving product.
What they're looking for
- Experience in technical support or support engineering within a medium to large support organization, with strong organizational habits and polished customer communication
- A track record of understanding complex software systems and methodically investigating unfamiliar technical problems
- Practical coding skills and experience building useful scripts, personal tools, or internal utilities
- Strong judgment about what to resolve independently, when to involve engineers, and how to make an escalation actionable
- Clear, empathetic communication with both technical and nontechnical users, including when an issue is unresolved or priorities change
- Consistent follow-through: you track commitments, coordinate handoffs, and close the loop without repeated reminders
More about this role
Nous is building at the frontier of agentic AI, and we’re looking for a Support Engineer to own the critical interface between our users and the systems behind that work. You’ll solve issues hands-on, drive fixes with engineers, and build the tooling, automation, and feedback loops that help support scale with a fast-moving product.
This is an individual contributor role with broad ownership: from answering tickets and implementing straightforward fixes to improving how we prioritize issues, coordinate escalations, and measure support quality. There’s room for this person to grow into shaping and leading a support organization as Nous scales.
In your first 90 days, success means a healthier support queue, visible support metrics with clear improvement goals, independently delivered process and tooling improvements, and strong working relationships across the team.
Own support requests from initial response through resolution, keeping users informed and following through on every open thread.
Investigate technical issues, reproduce bugs, and develop a clear understanding of the systems and workflows behind them.
Implement straightforward fixes and practical workarounds where...
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