Backed by Techstars.
About the role
6+ years in Customer Success, Support leadership, RevOps, Client experience, CX Enablement, with meaningful time in a builder or scale-up environment Background in fintech, banking, lending or SMB financial services strongly preferred — you understand the stakes of financial products for small business owners
What they're looking for
- Partner with Marketing, Product, Enablement and Support Operations stakeholders to drive a consistent, brand-aligned quality standards
- Define which customer moments require human empathy and ensure seamless handoffs from automated to human support
- Partner across CustOps teams to build scalable experiences based on customer segmentation
- Partner with Enablement to represent the frontline perspective in product launches, ensuring we’re building the right customer experiences
- Build feedback loops that continuously inform training, tooling, and process improvements across BPO and internal teams
- 6+ years in Customer Success, Support leadership, RevOps, Client experience, CX Enablement, with meaningful time in a builder or scale-up environment
More about this role
Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business.
We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.
At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking.
Why Novo?
• Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs