Backed by Insight.
About the role
The Director, Client Partner owns a full book of Tier 1 (Growth/Earn) accounts end to end (negotiated renewals, early capture ahead of notice deadlines, and expansion motions through to signature) and also carries Tier 3 (Launch) accounts through graduation into steady state.
What they're looking for
- 8–12 years of experience in enterprise account management, client/customer success, or client-partner roles in SaaS or financial-services technology, with financial-institution industry fluency
- Demonstrated ownership of NRR at the book level and end-to-end leadership of negotiated renewals, including commercial terms
- Track record running expansion motions (cross-sell, upsell, net-new builds) through to signed dollars
- Experience stepping into client relationships mid-cycle and building trust quickly, without having been present from first contact
- Ability to run a multi-account portfolio independently with minimal oversight
- Proficiency with Salesforce and a CS/account-health platform, strong commercial instinct without being transactional
More about this role
Nymbus is a high-growth fintech company, ‘Built to Move,’ empowering banks and financial institutions to transform faster, compete smarter, and deliver greater value in today’s digital marketplace. At Nymbus, we’re revolutionizing banking technology. Our award-winning modern core platform and cloud-based solutions help financial institutions modernize, scale, and succeed. As part of our team, you won’t just be part of a tech revolution; you’ll be at the forefront of it, driving innovation and delivering exceptional client experiences.
Nymbus is building the next generation of fintech platforms, and that takes people who are ready to challenge convention, move with purpose, and reimagine what’s possible. We operate with an AI-first mindset across our business, continuously improving how we work, and the value we deliver to our clients.
We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers. The journey to growth begins with doing something different. And that journey starts with the great people who make Nymbus.
We challenge the status quo, question assumptions, and work...
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