Backed by Insight.
About the role
The Operational Readiness Analyst supports the day to day operational infrastructure of the Digital Experience Center (DXC), a multitenant contact center supporting multiple financial institution clients. Working under the direction of the Operational Readiness Manager, this role helps build, configure, test, document, and maintain the systems, forms, routing, content, and processes that DXC agents and clients rely on every day.
What they're looking for
- Three or more years of experience in contact center operations, operational support, systems administration, business analysis, or a closely related field, or equivalent demonstrated experience
- One to two years of experience in a banking, credit union, or financial services environment, with working familiarity of banking products, terminology, and customer service processes
- Demonstrated ability to configure, test, and troubleshoot business systems or applications
- Strong writing, editing, and documentation skills, with the ability to explain technical processes in plain language
- Strong organizational skills and the ability to manage multiple concurrent priorities and deadlines
- High attention to detail and a disciplined approach to testing and validation before changes reach production
More about this role
Nymbus (https://nymbus.com/) isn’t just a leader in fintech; we’re a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel.
We operate with an AI-first mindset across our business, continuously improving how we work and the value we deliver to our clients. Our culture is grounded in collaboration, accountability, and a strong commitment to execution.
The journey to growth begins with doing something different, and that journey starts with the talented people who make Nymbus successful. Thank you for considering Nymbus as the catalyst for the next chapter of your career.
Nymbus is a remote-first company. Occasional travel may be required for client engagements, team planning sessions, or project activities. Highly collaborative, client-facing environment with stakeholders across data, engineering, and product teams.
Working hours primarily align with the Eastern Time Zone; candidates located in the Eastern or Central time zones are preferred.
This position is performed remotely and requires flexibility in work hours to accommodate...
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