Reorg Research offers its subscribers an informational advantage over its competitors by providing time-sensitive, market-moving, and independent news, commentary, and analysis on the distressed debt market. Backed by FinTech Collective.
About the role
The Senior Client Support Specialist will work closely with the Sky Road COO to document and develop enhanced support processes for trade workflows, trading templates, and application permission matrices for all Sky Road clients. They will also be responsible for application layout consistency across the Sky Road modules.
What they're looking for
- Experience working in a support capacity
- Experience with Trade and Order Management systems or workflows
- Understanding of core financial data domains including issuers, instruments, industries, ratings, and pricing of financial products
- Strong Excell skills. Must possess the ability to join, pivot and summarize data
- Ability to troubleshoot support issues
- Attention to detail
More about this role
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: https://octus.com/
Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more.
Role
The Senior Client Support Specialist is responsible for support of the Sky Road Product Suite. They will be responsible for supporting existing client trade workflows, onboarding new client funds, onboarding new client trade workflows, supporting client permission models and roles,...
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