About Onescreen Onescreen is the modern platform for out-of-home advertising — making it easier for brands and agencies to plan, buy, and measure OOH campaigns across thousands of vendors and formats. Backed by Techstars.
About the role
Reporting to the Director of Customer Success, the Customer Success Manager plays a critical role in making our strategic customers successful, deepening those relationships, and building lasting partnerships. As an early member of our CS team, you will own the client relationship, serve as the voice of the customer to cross-functional teams, and use data-driven insight to help customers get real value from their campaigns, all in service of a "Customers for Life" environment.
What they're looking for
- Ensure effective onboarding and training for new Onescreen customers
- Build and own long-term relationships with your accounts, staying their primary point of contact well beyond launch and keeping them engaged across campaigns
- Serve as a trusted advisor and product expert, going beyond onboarding and training to understand each customer's objectives and translate them into actionable roadmaps and account plans
- Partner with Sales on business reviews to uncover customer goals and challenges, and develop solutions, action plans, and growth strategies together
- Track how your accounts are performing and turn what you learn into a better client experience and repeat business
- Partner with internal operations and measurement teams to keep campaign delivery on track, stepping in on vendor coordination when a campaign needs it
More about this role
About the Role
Reporting to the Director of Customer Success, the Customer Success Manager plays a critical role in making our strategic customers successful, deepening those relationships, and building lasting partnerships. As an early member of our CS team, you will own the client relationship, serve as the voice of the customer to cross-functional teams, and use data-driven insight to help customers get real value from their campaigns, all in service of a "Customers for Life" environment. This role suits a proactive, strategic thinker with a strong background in client-facing campaign management and a passion for building scalable processes in a fast-paced environment.
Responsibilities
- Ensure effective onboarding and training for new Onescreen customers.
- Build and own long-term relationships with your accounts, staying their primary point of contact well beyond launch and keeping them engaged across campaigns.
- Serve as a trusted advisor and product expert, going beyond onboarding and training to understand each customer's objectives and translate them into actionable roadmaps and account plans.
- Partner with Sales on business reviews to uncover customer goals and...
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