OneTrust helps companies manage privacy, consent, and AI governance while automating compliance and reducing risk to build trust and drive innovation. Backed by Insight and SoftBank VF.
About the role
We're looking for a Senior Support Analyst to join the GCS (Global Customer Support) team. In this role, you will provide ongoing technical support, troubleshooting and proposing pragmatic solutions for OneTrust customers. This position requires a confident individual with excellent verbal and written communication skills, advanced troubleshooting skills and an ability to operate in escalated and high pressure situations.
What they're looking for
- Understanding of HTML, XML, API, JavaScript, or similar languages
- Diagnose and resolve issues related to API integrations, performance, and functionality
- Interpret and work with API documentation and specifications (e.g., REST, SOAP)
- Use API testing tools such as Postman to validate and troubleshoot API calls
- Debug and troubleshoot JavaScript code within both web and mobile applications
- Analyze stack traces and investigate logs using observability tools such as Datadog or similar platforms
More about this role
OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
We're looking for a Senior Support Analyst to join the GCS (Global Customer Support) team. In this role, you will provide ongoing technical support, troubleshooting and proposing pragmatic solutions for OneTrust customers. This position requires a confident individual with excellent verbal and written communication skills, advanced troubleshooting skills and an...
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