Opal is the access control plane for every identity. Our AI understands the CISO. Backed by Battery and Greylock.
About the role
Opal is at an inflection point, and we need someone to help us nail what comes after the customer says "yes." We're looking for a technical-minded person who can take our post-sales motion from good to exceptional. This is your chance to re-architect customer success with the freedom to make it yours. You'll follow a player-coach model: rolling up your sleeves with customers while building the foundation for a world-class team that scales with us.
What they're looking for
- Its OKAY if you haven’t worked early stage but you gotta want it!
- You know the identity and security landscape: you've worked in or adjacent to identity, access management, or security, and you understand the unique challenges of building customer trust in these high-stakes domains. You get why this stuff matters
- This is ideal but not required
More about this role
At Opal, we’re building modern identity governance for the AI era—intelligent access management that empowers enterprises to move fast while staying secure. Our mission is to bring clarity, control, and confidence to complex enterprise environments, helping teams govern access without slowing down innovation.
Opal is at an inflection point, and we need someone to help us nail what comes after the customer says "yes."
We're looking for a technical-minded person who can take our post-sales motion from good to exceptional. This is your chance to re-architect customer success with the freedom to make it yours. You'll follow a player-coach model: rolling up your sleeves with customers while building the foundation for a world-class team that scales with us.
Embody the team that customers rave about: you’ll rebuild our customer success practices, establishing the processes, metrics, and culture that turn good relationships into great outcomes.
Be the first line of technical defense: when customers hit a snag, you're who they call. You'll troubleshoot integrations, diagnose configuration issues, and resolve problems on the spot and know exactly when to escalate to engineering for the...
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