Enterprise AI customer support. Backed by Sequoia.
About the role
Open is built from the ground up for the AI era. We automate the most complex support scenarios with precision across every channel: Web, Email, Phone, SMS, and WhatsApp. We’re used by MoneyGram.com (the world’s second-largest money transmitter), Mollie.com (a 6.5-billion-dollar unicorn), Viva.com (unicorn), FareHarbor.com (a Booking.com company), and many others.
What they're looking for
- Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders at our largest customers. Serve as their primary point of contact and exceed their expectations
- Help define our sales motion: We’re an early team, and your work will directly impact how our GTM function operates and succeeds
- Collaborate cross-functionally: Work closely with our broader GTM team, as well as our product, technical, and operations orgs to deliver our industry-leading AI-powered customer support infrastructure
- 5–10+ years of experience in an enterprise customer-facing sales role, identifying and closing large accounts
- Enterprise experience: Experience managing a $1M+ quota and running end-to-end complex deals
- Strong communication skills: Exceptional verbal and written communication abilities
More about this role
Open is built from the ground up for the AI era. We automate the most complex support scenarios with precision across every channel: Web, Email, Phone, SMS, and WhatsApp. We’re used by MoneyGram.com (the world’s second-largest money transmitter), Mollie.com (a 6.5-billion-dollar unicorn), Viva.com (unicorn), FareHarbor.com (a Booking.com company), and many others.
Our AI agent automates previously unautomatable customer communication workflows (support, inbound, outbound, and more). It is currently state-of-the-art in the market with automation rates above 77 percent, saving enterprises millions.
- Prospecting & lead generation: Identify and target potential customers through research, networking, and cold outreach. Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity.
- Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders at our largest customers. Serve as their primary point of contact and exceed their expectations.
- Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, addressing objections and closing deals....
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