Backed by Greylock, Insight and Khosla.
About the role
As an ITAV Operations Engineer at OpenAI, you will administer and troubleshoot conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems. You will serve as the technical bridge between our support vendors and ITAV Engineering, resolving escalations that require internal access, administrative permissions, or deeper technical investigation.
What they're looking for
- 5+ years of experience implementing and troubleshooting enterprise AV systems, including installation, commissioning, and working from technical designs, hands-on experience with Logitech, Cisco, QSYS and Google Meet conferencing hardware
- Hands-on expertise configuring, administering, and troubleshooting video conferencing platforms such as Google Meet, Zoom, and Microsoft Teams
- Experience working with support vendors to diagnose escalated issues, perform administrative actions outside vendor permissions, and document verified resolutions
- Experience administering AV or workplace technology services, including configuration, monitoring, software updates, and recovery, as well as migrating video conferencing platforms
- Practical knowledge of enterprise networking, including IP addressing, VLANs, DNS, DHCP, and multicast, sufficient to diagnose AV connectivity and work effectively with Network Engineering
- Experience configuring and troubleshooting wayfinding and conference room booking hardware, software, and room-resource integrations
More about this role
OpenAI’s IT organization supports the mission of deploying artificial general intelligence (AGI) for the benefit of all. Our team is committed to providing seamless technological support and solutions to ensure that all OpenAI employees are well-equipped and connected. This enables them to contribute effectively towards our AI research, corporate operations and product initiatives.
As an ITAV Operations Engineer at OpenAI, you will administer and troubleshoot conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems. You will serve as the technical bridge between our support vendors and ITAV Engineering, resolving escalations that require internal access, administrative permissions, or deeper technical investigation. You will maintain reliable configurations, execute changes using established standards, and turn recurring issues into improvements to systems, documentation, and automation
This is an in-office role and will require 5 days a week in our San Francisco office. Travel 30% of the time to support ITAV systems, technical changes, and operational readiness. International travel is required.
Set up, configure, administer, and...
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