Backed by Greylock, Insight and Khosla.
About the role
We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment.
What they're looking for
- Have 8+ years of experience in technical support engineering or software engineering
- Have 4+ years of experience leading technical support engineering or software engineering teams, ideally in high-scale or fast-paced environments
- Have experience leading highly skilled engineering teams and are comfortable empowering senior ICs while setting a clear technical and operational direction
- Bring deep technical experience in application development or infrastructure, paired with a strong instinct for operational systems and customer reliability
- Are a strong cross-functional partner with a proven ability to influence engineering and product roadmaps through support-driven insights
- Take an automation-first approach and have a track record of implementing tooling or processes that scale support impact through AI and systems thinking
More about this role
OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. You will play an integral role in building knowledge...
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