OpenCall AI is an AI‑powered communications platform that automates telephone conversations, accelerates sales and elevates customer experience. Backed by Y Combinator.
About the role
This is a high-ownership operations role working directly with the founding team. You will help turn signed customers into successful deployments, messy internal processes into repeatable systems, and scattered execution into clear operating rhythm. This is not a back-office coordinator role. It is an operator role. You will own the practical machinery that makes the company run better: implementation tracking, customer handoffs, internal workflows, metrics, reporting, support processes, and AI-enabled automation.
What they're looking for
- You are extremely organized, but not rigid
- You can take a vague problem like “implementation is too slow” and turn it into the right metrics, owners, meetings, process changes, and follow-through
- You are comfortable with spreadsheets, dashboards, workflows, automations, and lightweight scripting
- You are not intimidated by healthcare complexity, enterprise customers, messy data, or incomplete information
- You can work across founders, engineers, sales, implementation, support, and customers without creating confusion
- You do not need clean swim lanes
More about this role
OpenCall builds AI phone agents for healthcare. We help medical groups automate the front desk: bookings, routing, reactivation, and operational follow-up across calls and texts.
Healthcare practices are drowning in phone volume, staffing shortages, missed calls, inconsistent workflows, and manual admin work. OpenCall gives them a 24/7 AI operator that actually understands their scheduling rules, specialties, providers, locations, escalation paths, and patient workflows.
We are growing fast, selling into multi-location healthcare groups, and need help scaling customer deployments, internal operations, and execution systems at much higher speed. The bottleneck is no longer demand. It is operational leverage.
That is where this role comes in.
This is a high-ownership operations role working directly with the founding team. You will help turn signed customers into successful deployments, messy internal processes into repeatable systems, and scattered execution into clear operating rhythm.
This is not a back-office coordinator role. It is an operator role. You will own the practical machinery that makes the company run better: implementation tracking, customer handoffs, internal...
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