The AI-powered platform trusted by 2,000+ cities, counties, and state agencies to connect finance, permitting, procurement, public works, and more. High-performance government starts here. Backed by a16z.
About the role
As a Customer Success Manager III at OpenGov, you are a strategic architect of customer value. You will own a dedicated portfolio of ~40 high-impact customers, serving as their primary long-term partner tasked with understanding their unique goals, challenges & workflows. This is a senior-level role for a CSM who excels at navigating complex political landscapes, driving process transformation, and securing long-term retention through measurable business outcomes.
What they're looking for
- SaaS Expertise: Minimum of 3–5 years in Customer Success, Account Management, or a related high-touch SaaS role
- Proven Track Record: Demonstrated ability to manage complex customer relationships, hit high Net Revenue Retention (NRR) targets, and drive revenue growth
- Strategic Thinking: A customer-centric mindset with the ability to move between high-level strategy and tactical execution
- Advanced Communication: Exceptional presentation and interpersonal skills, specifically the ability to command a room of executive-level decision-makers
- Technical Proficiency: Willingness to be hands-on in product, Mastery of CRM and CS tools such as Salesforce, Gong, or Gainsight
- Educational Background: Bachelor’s degree in Business Administration, Public Administration, or a related field
More about this role
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at O penGov.com .
As a Customer Success Manager III at OpenGov, you are a strategic architect of customer value. You will own a dedicated portfolio of ~40 high-impact customers, serving as their primary long-term partner tasked with understanding their unique goals, challenges & workflows. This is a senior-level role for a CSM who excels at navigating complex...
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