The AI-powered platform trusted by 2,000+ cities, counties, and state agencies to connect finance, permitting, procurement, public works, and more. High-performance government starts here. Backed by a16z.
About the role
As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team. You will manage our most complex, high-stakes enterprise relationships, ensuring long-term health, churn prevention, and expansion within your assigned portfolio of ~20 accounts. Beyond managing your own portfolio, you will partner with Sales and Product leadership to refine our go-to-market strategy and serve as a mentor to the broader CS organization.
What they're looking for
- Senior SaaS Experience : 5+ years of account management, customer success, or sales experience, ideally within a complex technology, finance, or accounting SaaS environment
- Proven Over-Achievemen t: A consistent track record of exceeding quarterly retention and revenue goals
- Executive Presence : Outstanding communication, negotiation, and presentation skills, with a demonstrated ability to build collaborative relationships at the executive level
- Industry Knowledge: Rapid ability to master OpenGov’s product verticals, including local/state government, special districts, and higher education
- Technical & Business Acumen : Highly proficient in Salesforce, G-Suite, and modern CS platforms, able to translate technical features into business outcomes
- Education: Bachelor’s degree required, Sales training methodologies (e.g., MEDDIC, Challenger) or a Graduate Degree is a major plus
More about this role
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at O penGov.com .
As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team. You will manage our most complex, high-stakes enterprise relationships, ensuring long-term health, churn prevention, and expansion within your assigned portfolio of ~20 accounts. Beyond managing your own portfolio, you will partner with Sales...
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