The AI-powered platform trusted by 2,000+ cities, counties, and state agencies to connect finance, permitting, procurement, public works, and more. High-performance government starts here. Backed by a16z.
About the role
OpenGov is seeking a Senior Manager of Customer Operations to lead the operational and analytical function supporting the full post-sales technical organization, inclusive of Professional Services, Customer Support, and Customer Success Engineering. This leader will manage a small team of operations individual contributors and own the business consulting, financial performance management, capacity and headcount planning, and systems strategy that keep the technical customer organizations performing to plan.
What they're looking for
- Minimum of four years in a revenue operations leadership role required, with demonstrated upward progression through an operations, business analytics, or finance function required
- Experience managing or formally leading individual contributors required, with the ability to raise the analytical bar of a team while remaining hands-on
- Direct experience supporting a Professional Services, Support, or broader post-sales organization within a business-to-business SaaS model required
- Demonstrated ownership of forecasting and financial planning against revenue, margin, and utilization targets required, with a track record of the business achieving those targets
- Hands-on experience with services margin management, capacity modeling, resource management, and headcount planning required
- Proven track record leading systems implementations from requirements through adoption across professional services automation, CRM, and support or customer success platforms required
More about this role
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at O penGov.com .
OpenGov is seeking a Senior Manager of Customer Operations to lead the operational and analytical function supporting the full post-sales technical organization, inclusive of Professional Services, Customer Support, and Customer Success Engineering. This leader will manage a small team of operations individual contributors and own the business...
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