Meet OpenHands, the open-source, model-agnostic platform for cloud coding agents. Automate real engineering work securely and transparently. Build faster with full control. Backed by Madrona and Menlo.
About the role
Own technical success for your accounts from first proof-of-concept through production deployment, including hands-on installation of OpenHands Enterprise on customer-managed infrastructure Build custom integrations that unblock adoption; agent-identity and OAuth delegation, connections to systems like GitHub and Atlassian, and MCP-based connectors
What they're looking for
- 5+ years professional experience as a software engineer or in a deeply customer-embedded technical role
- Strong proficiency in at least one backend or systems language (Python preferred), with comfort building operational tooling and debugging production systems
- Hands-on experience deploying and operating containerized workloads in customer or self-hosted environments — Kubernetes and Helm specifically, plus the networking, certificates, and secrets management that real on-prem installs require
- Experience working directly with customers in production or high-stakes environments, with the judgment to navigate ambiguity, communicate complex tradeoffs clearly, and support teams adopting new tools
- Familiarity with modern developer workflows: CI/CD, Git-based collaboration, and developer tooling
More about this role
We're building OpenHands, an open-source AI platform that helps engineering teams accelerate development, automate workflows, and bring AI-assisted coding into production environments.
As a Forward-Deployed Engineer (Post Sales), you'll work directly with customers to deploy OpenHands, build integrations, and shape how AI-assisted development is used. You'll operate as both a hands-on engineer and a trusted technical advisor, turning real-world usage into product improvements that help developers everywhere move faster.
Own technical success for your accounts from first proof-of-concept through production deployment, including hands-on installation of OpenHands Enterprise on customer-managed infrastructure
Build custom integrations that unblock adoption; agent-identity and OAuth delegation, connections to systems like GitHub and Atlassian, and MCP-based connectors
Develop agentic use cases with customers (CVE remediation, code review, Issue-to-PR, SDLC automation), including building skills and packaging them as plugins
Run enablement that scales adoption: onboarding, office hours, demos, and on-site workshops
Debug across services, containers, Kubernetes, networking, and CI/CD to...
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