OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
OpenLoop is looking for a Customer Marketing Manager to design, operate, and lead end-to-end customer marketing campaigns that work hand-in-hand with our Sales and Customer Success teams. In this role, you will play a leading part in helping our customers discover, understand, and deploy new opportunities for their business to better serve patients.
What they're looking for
- 3-5 years of professional experience, including 3+ years in customer or lifecycle marketing at a B2B company
- Proven experience working closely with Customer Success or Account Management teams, spanning both one-to-one account planning and broader, campaign-based customer marketing
- An AI power user. You use AI to analyze data, ideate, draft first pass copy, and feed success back into your ideation models
- Strong command of lifecycle marketing across email, events, content, and other channels
- Proven experience diving deep into data to uncover and determine cross-sell and upsell opportunities
- A builder mindset with a high degree of ownership, speed, curiosity, and attention to detail
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
OpenLoop is looking for a Customer Marketing Manager to design, operate, and lead end-to-end customer marketing campaigns that work hand-in-hand with our Sales and Customer Success teams. In this role, you will play a leading part in helping our customers discover, understand, and deploy new opportunities for their business to better serve patients.
This is a chance to help lead the next phase of OpenLoop's growth by expanding the reach and adoption of our broad, rapidly growing portfolio of program offerings — building the strategy and infrastructure to turn existing customers into long-term, expanding partners.
Strategic Account Planning: Partner with Customer Success on one-to-one account planning for strategic accounts, identifying and pursuing expansion opportunities tailored to each customer's business.
Broad-Based Customer...
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