OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
OpenLoop is looking for a Director of Customer Success to join our team remotely or at our HQ in Des Moines, IA. In this role, you will lead, mentor, and manage a team of Customer Success Managers responsible for driving net revenue retention through adoption, retention, and expansion across a scaled, digital-first customer success motion.
What they're looking for
- 7+ years of experience in Customer Success, CS Operations, or Growth roles
- 3+ years of experience leading and developing customer-facing teams, ideally in a scaled or digital CS environment
- Proven track record of owning and improving NRR in a SaaS or digital health business
- Strong experience with customer success platforms (Gainsight, Totango, ChurnZero, or similar)
- Highly data-driven, comfortable with experimentation, automation, and iterative improvement
- Experience operating in fast-growing or startup environments with evolving processes
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
OpenLoop is looking for a Director of Customer Success to join our team remotely or at our HQ in Des Moines, IA. In this role, you will lead, mentor, and manage a team of Customer Success Managers responsible for driving net revenue retention through adoption, retention, and expansion across a scaled, digital-first customer success motion. You will set strategy and standards for lifecycle programs, segmentation models, and data-driven engagement, while coaching your team to execute effectively using automation, health scoring, and targeted human touchpoints to deliver measurable customer and revenue outcomes in a fast-growing digital health environment.
Own the scaled CS strategy for SMB and mid-market customers, balancing digital engagement with targeted human touchpoints.
Design and optimize digital customer journeys across...
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