OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
OpenLoop runs on its business applications. When Amazon Connect routes a patient call to the right queue, when a Jira request arrives with the context needed to act on it, when a CRM record tells the whole story of an account, care gets delivered and clients stay. When those systems drift, every team downstream absorbs the cost.
What they're looking for
- 8+ years in IT or enterprise product management, business systems, or technical program management including 3+ years at a senior or staff level owning enterprise platforms end to end
- Contact center depth. Hands-on ownership of a CCaaS platform. Amazon Connect strongly preferred, deep Genesys, Five9, NICE, or Talkdesk experience transfers
- A CRM implementation you actually led. At least one full CRM or service-platform implementation or migration where you were the accountable owner not a contributor to someone else's plan
- Advanced Atlassian practitioner. Jira and JSM project design, workflow and automation configuration, request intake and SLA modeling, and Confluence at organizational scale
- Portfolio breadth. Demonstrated ownership across multiple core business applications ERP, HRIS, ITSM, IAM/SSO, CRM and the integrations between them
- Real product craft. Discovery, written requirements, a prioritization framework you can defend, metric definition, and stakeholder management under genuinely competing pressure
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
OpenLoop runs on its business applications. When Amazon Connect routes a patient call to the right queue, when a Jira request arrives with the context needed to act on it, when a CRM record tells the whole story of an account, care gets delivered and clients stay. When those systems drift, every team downstream absorbs the cost.
We are hiring an IT Staff Product Manager to own that layer as a product, not as a ticket queue. You will set the roadmap for OpenLoop's core business applications, lead the Salesforce implementation, and bring real product discipline, discovery, prioritization, measurable outcomes to systems that have historically been managed reactively.
This is a builder's role on a team being built. You will have unusual latitude to decide what gets consolidated, what gets retired, what gets automated, and what is working...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs