OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. Patient Services supports patients across dozens of client programs through a global agent workforce, including offshore BPO partners — and today that entire training function rests on a single person. The Manager, Training & Enablement changes that. You'll own the training philosophy, framework, and outcomes for Patient Services: how agents get trained, how fast, and — the piece we're missing today — how we know it worked.
What they're looking for
- 4+ years in training, enablement, or L&D
- 2+ years of people management experience, ideally leading a training or enablement function
- Demonstrated adult-learning and instructional-design expertise — you can speak to methodology, not just materials
- Experience training international learner populations and designing for different learning styles and cultural contexts
- Proven curriculum design and delivery for front-line/agent populations, including train-the-trainer models
- Ability to tie training to measurable outcomes (first contact resolution, handle time, quality scores, time-to-productivity) and to build the mechanisms that verify retention post-training
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. Patient Services supports patients across dozens of client programs through a global agent workforce, including offshore BPO partners — and today that entire training function rests on a single person. The Manager, Training & Enablement changes that. You'll own the training philosophy, framework, and outcomes for Patient Services: how agents get trained, how fast, and — the piece we're missing today — how we know it worked. This is a build role for someone who thinks in adult-learning and instructional-design terms, not training calendars.
Own the Patient Services training framework end-to-end — philosophy, curriculum standards, delivery model, and measured outcomes — for both OpenLoop and BPO agent populations.
Design and own the train-the-trainer...
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