OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
This role builds the operational foundation that makes implementation predictable. You'll standardize what "live" means, instrument the path from signature to first intake, and give the Implementation team the process and change-management discipline it needs to scale as client count grows.
What they're looking for
- 5+ years in implementation operations, professional services operations, program/project management, or Revenue Operations—ideally in B2B SaaS, healthcare, or digital health
- Track record of standing up repeatable delivery processes and getting them to actually stick with a delivery team
- Hands-on experience with Jira or Atlassian tooling as a system of record—project and workflow configuration, not just ticket hygiene
- CRM experience: HubSpot today, Salesforce following our October go-live, comfort operating across both through a migration
- Fluency with project management tooling generally, and a demonstrated ability to pick up unfamiliar systems quickly and get real value out of them
- Analytical mindset—can build a dashboard, defend a metric definition, and turn stage-aging data into an operational recommendation
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
At OpenLoop, implementation is where a signed contract becomes a working telehealth program—and where speed, accuracy, and repeatability translate directly into recognized revenue. We're looking for a Revenue Operations Manager to partner with Implementation leadership in designing and executing the processes, data, and tooling that get clients live faster and keep their configurations clean once they are.
This role is the operational engine of our sell-to-live motion. You'll be the right hand to our Sr. Director of Customer Activation—owning the workflows the delivery team runs on every day, the QA gates that catch problems before clients do, and the reporting that tells leadership exactly where every implementation stands.
If you believe a go-live date should be a commitment rather than an estimate—and you have the process and data...
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