OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
OpenLoop is looking for a Senior Customer Success Manager (Mid-Market) to join our team remotely. In this role, you will manage a portfolio of growing mid-market accounts, ensuring customers achieve measurable outcomes while driving retention and expansion within your book of business.
What they're looking for
- 4–6+ years of Customer Success or Account Management experience (B2B SaaS preferred), with demonstrated success in renewal and revenue retention
- Comfortable managing contracts, renewal conversations, and expansion discussions
- Experienced in structured success planning and driving measurable adoption outcomes
- Skilled at navigating multiple decision-makers and aligning priorities across teams
- Able to analyze performance trends and translate insights into strategic recommendations
- Anticipates risks and acts before issues impact retention
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
OpenLoop is looking for a Senior Customer Success Manager (Mid-Market) to join our team remotely. In this role, you will manage a portfolio of growing mid-market accounts, ensuring customers achieve measurable outcomes while driving retention and expansion within your book of business.
You will serve as a strategic partner to multiple stakeholders, guiding adoption, proactively managing renewals, and identifying opportunities to expand OpenLoop’s solutions in alignment with client goals. This role requires strong commercial acumen, structured adoption planning, and the ability to manage moderate account complexity at scale.
Own renewal strategy and identify expansion opportunities across your mid-market portfolio
Develop and execute clear success plans to ensure customers achieve defined outcomes and maximize platform...
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