OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
As a Senior Product Manager at OpenLoop Health, you will operate as a senior individual contributor with broad strategic influence across the organization. This role is both internal and client-facing, with a strong emphasis on partnering directly with colleagues and clients to understand their needs, shape solutions, and ensure successful delivery of OpenLoop's products and services.
What they're looking for
- 5+ years of product management experience, including significant experience working directly with customers or clients
- At least 3 years in healthcare revenue cycle, payer operations, or health insurance technology
- Hands-on knowledge of eligibility and benefits workflows specifically — not just RCM in general. You know what a 270/271 exchange does and doesn't tell you, and why two payers can return the same benefit three different ways
- Working fluency across the wider revenue cycle: insurance capture, claims submission, denials, patient billing, and how upstream eligibility errors surface downstream
- Demonstrated experience building, communicating, and managing product roadmaps
- Strong technical acumen — you work directly with engineers on APIs, data models, and integration tradeoffs, and you read the payer documentation yourself
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
As a Senior Product Manager at OpenLoop Health, you will operate as a senior individual contributor with broad strategic influence across the organization. This role is both internal and client-facing, with a strong emphasis on partnering directly with colleagues and clients to understand their needs, shape solutions, and ensure successful delivery of OpenLoop's products and services.
You'll own insurance eligibility and benefits end to end — the payer connections underneath it, the tooling our revenue cycle teams work in, the capabilities our clients consume, and the coverage information patients actually see.
Every virtual care visit OpenLoop powers starts with an unglamorous question: is this patient covered, and for what? Get it right and the rest of the revenue cycle works — the claim goes out clean, the patient knows what they...
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